SUGAR FACTORY AMERICAN BRASSERIE
4910 BIG ISLAND DR · JACKSONVILLE · Duval County · FL 32246
Inspection Summary
Violation Summary
Counts reported for this inspection visit.
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All DBPR Inspector Observations
19 full violation description(s) documented by the inspector during this visit.
High Priority 3
12A-09-4High Priority – Single-use gloves not changed as needed after changing tasks or when damaged or soiled. Employee wearing gloves while using her cell phone, went into walk-in-cooler and grabbed container of food without washing hands and changing gloves. Discussed with operator and operator spoke with employee. **Corrective Action Taken**
03A-02-5High Priority – Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. cooked noodles, Alfredo sauce, raw beef, cooked chicken wings, cooked rice (44F-46F – Cold Holding); in walk-in-cooler. Operator stated prep person was in and out of cooler and may have left the door opened. Also, raw beef burger, bleu cheese crumbles, sliced cheddar cheese (46F-47F – Cold Holding) in reach-in cooler drawers below grill. Operator stated the cook that stocked items in drawer wasn't aware that the reach-in cooler drawers are not able to maintain temperature of 41F and below. Items were placed in cooler about an hour prior. Operator removed foods and placed in nearby reach-in cooler to chill. Also, cut lettuce, cut cabbage, (46F – Cold Holding); house made pico, butter, shredded cheese in top of reach-in cooler on cook line next to dessert area. Operator stated there should have been ice put in bottom to chill foods. Operator replenished ice to chill foods. **Corrective Action Taken** **Repeat Violation** **Admin Complaint**
29-42-4High Priority – Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. Vacuum breaker missing from non chemical side of splitter at mop sink. **Repeat Violation** **Admin Complaint**
Intermediate 8
53A-03-7Intermediate – Food manager certification expired. A list of accredited food manager certification examination providers can be found at https://www2.myfloridalicense.com/hotels-restaurants/food-lodging/food-manager/ Mark, General Manager, CFM card expired in August 2024.
22-02-4Intermediate – Food-contact surface soiled with food debris, mold-like substance or slime. Multiple portable cutting boards on cook line soiled/ stained. Also, blade of can opener and blade of slice soiled. Also, ice chute area of large ice machine soiled.
31A-11-4Intermediate – Handwash sink used for purposes other than handwashing. Hand wash sink on cook line used to store sanitizer bucket. Also, employee used hand wash sink in middle of cook line to rinse out dish.
31B-03-4Intermediate – No soap provided at handwash sink. No soap at hand wash sink on cook line and also no soap at front service station near women's restroom.
31B-05-4Intermediate – Paper towel dispenser at handwash sink not working/unable to dispense paper towels. Paper towels at hand wash sink in warewashing unable to dispense. Operator stated it needs new batteries.
53B-13-5Intermediate – Proof of required state approved employee training not available for some employees. To order approved program food safety material, call DBPR contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233. Operator only able to provide four employees food safety certificates. Several employees employed more than 60 days without proof of food safety training.
41-17-4Intermediate – Spray bottle containing toxic substance not labeled. Unlabeled Spray bottle containing toxic substance stored on cart in warewashing area. Employee labeled spray bottle of cleaner. **Corrected On-Site**
27-16-4Intermediate – Water with a temperature of least 85 degrees Fahrenheit not provided/shut off at employee handwash sink. No hot water at hand wash sink on front service line.
Basic 8
14-01-5Basic – Bowl or other container with no handle used to dispense food. Bowl without handle used to dispense panko and flour.
36-36-4Basic – Ceiling tile missing. Multiple ceiling tiles missing in ceiling above soda box shelf. Also, hole in wall in front service station near women's restroom. **Repeat Violation**
14-74-7Basic – Cold holding equipment not maintained in good repair. Do not store time/temperature control for safety food in this unit until the unit is repaired. Reach-in cooler drawers below grill unable to maintain temperature of 41F and below. Ambient temperature 47F. Observed torn gasket on drawers. Also, open top of two reach-in coolers on cook line 50F-54F. Operator filled with ice to bring down temperature. **Warning**
14-11-5Basic – Equipment in poor repair. Gasket on reach-in cooler drawers below grill torn. Also, gasket on reach-in cooler across from grill torn. Also, hand wash sink in women's restroom cracked.
08B-38-4Basic – Food stored on floor. Multiple soda boxes stored on floor next to soda rack. **Repeat Violation**
10-07-4Basic – In-use utensil stored in standing water less than 135 degrees Fahrenheit. Utensils in front of grill stored in container of standing water of 78F. Operator placed container on grill to heat water. **Corrective Action Taken** **Repeat Violation**
23-03-4Basic – Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Gaskets on multiple reach-in coolers on cook line soiled. Also, gasket on walk-in-cooler soiled. **Repeat Violation**
29-08-4Basic – Plumbing system in disrepair. Plumbing at hand wash sink in ice cream making station in disrepair. **Repeat Violation**
Inspector observations synchronized from DBPR on September 18, 2026 12:39 PM.
Violation category totals
1 observation(s)
1 observation(s)
1 observation(s)
1 observation(s)
3 observation(s)
1 observation(s)
1 observation(s)
1 observation(s)
2 observation(s)
3 observation(s)
1 observation(s)
1 observation(s)
2 observation(s)
Inspection records and inspector observations reflect conditions documented by DBPR at the time of the inspection and may not reflect current conditions.