SUGAR FACTORY AMERICAN BRASSERIE
4910 BIG ISLAND DR · JACKSONVILLE · Duval County · FL 32246
Inspection Summary
Violation Summary
Counts reported for this inspection visit.
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All DBPR Inspector Observations
27 full violation description(s) documented by the inspector during this visit.
High Priority 5
12A-29-4High Priority – Employee touched soiled surface and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. Employee touching cell phone and then handled clean utensils without washing hands. Discussed with operator. **Corrective Action Taken**
50-17-3High Priority – Operating with an expired Division of Hotels and Restaurants license. Establishment license expired 6-1-25
08A-05-6High Priority – Raw animal food stored over/not properly separated from ready-to-eat food. Raw salmon stored over ready to eat orange slices and vegetables in walk-in-cooler.
01B-13-4High Priority – Stop Sale issued due to food not being in a wholesome, sound condition. Raw salmon thawed and still in package in walk-in-cooler with a label indicating keep frozen, and remove from package to thaw. See stop sale.
03A-02-5High Priority – Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. raw beef, sliced cheddar cheese, sliced pepper jack cheese (45F-47F – Cold Holding) in reach-in cooler drawers below grill. Operator stated items went in cooler today. Operator removed TCS foods and placed in nearby cooler to chill. Also, cooked chicken, raw sausage (51F – Cold Holding) in reach-in cooler across from stove. Operator stated items placed in cooler today. Operator removed foods and placed in nearby cooler to chill. Also, milk (48F – Cold Holding) at dessert making station. Employee left milk on counter after making desserts earlier. Operator placed milk back in reach-in cooler to chill. **Corrective Action Taken** **Repeat Violation** **Admin Complaint**
Intermediate 7
53A-04-6Intermediate – Food service manager not certified within 30 days of employment. A list of accredited food manager certification examination providers can be found at http://www.myfloridalicense.com/DBPR/hotels-restaurants/food-lodging/food-manager/ Manager on duty for 7 months without being a certified food manager.
22-02-4Intermediate – Food-contact surface soiled with food debris, mold-like substance or slime. Ice chute at large ice machine soiled. Also, multiple cutting boards at reach-in coolers soiled/ stained. Also, underside area of nozzle at cappachino machine in dessert making station. **Repeat Violation**
31A-11-4Intermediate – Handwash sink used for purposes other than handwashing. Hand wash sink in dessert making station used to store ice cream utensils. Operator removed utensils from hand wash sink. **Corrected On-Site**
53A-05-6Intermediate – No currently certified food service manager on duty with four or more employees engaged in food preparation/handling. A list of accredited food manager certification examination providers can be found at http://www.myfloridalicense.com/DBPR/hotels-restaurants/food-lodging/food-manager/ No CFM on duty when 4 or more employees working.
31B-02-4Intermediate – No paper towels or mechanical hand drying device provided at handwash sink. No paper towels at hand wash sink in back service station in dining area near restroom and none at hand wash sink on cook line across from kitchen entry area.. Operator replenished paper towels at both hand wash sinks. **Corrected On-Site** **Repeat Violation**
53B-01-5Intermediate – No proof of required state approved employee training provided for any employees. To order approved program food safety material, call DBPR contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233. Person in charge unable to provide proof of employee food safety training. **Warning**
31B-03-4Intermediate – No soap provided at handwash sink. No soap at hand wash sink in back service station in dining area near restroom, none at hand wash sink on cook line across from kitchen entry area, and none at one hand wash sink on right in women's restroom . Operator replenished soap at all hand wash sinks. **Corrected On-Site** **Repeat Violation**
Basic 15
14-01-5Basic – Bowl or other container with no handle used to dispense food. Bowl without handle used to dispense flour in prep area. Operator removed bowl from container of flour. **Corrected On-Site** **Repeat Violation**
24-05-4Basic – Clean glasses, cups, bowls, plates, pots and pans not stored inverted or in a protected manner. Clean bowls and plates on clean storage shelf in warewashing area not inverted/ protected.
14-74-7Basic – Cold holding equipment not maintained in good repair. Do not store time/temperature control for safety food in this unit until the unit is repaired. Reach-in cooler on cook line across from grill unable to maintain temperature of 41F and below. Ambient temperature 51F. Observed mass of ice in back interior of cooler and torn gasket on door. **Repeat Violation**
06-09-1Basic – Commercially processed reduced oxygen packaged fish bearing a label indicating that it is to remain frozen until time of use no longer frozen and not removed from reduced oxygen package. Raw salmon thawed and still in package in walk-in-cooler with a label indicating keep frozen, and remove from package to thaw. See stop sale.
40-06-5Basic – Employee personal items stored in or above a food preparation area, food, clean equipment and utensils, or single-service items. Employee personal belonging stored on cutting board on cook line. Operator removed cell phone. **Corrected On-Site**
24-08-4Basic – Equipment and utensils not properly air-dried – wet nesting. Clean stacked pans on storage shelf in warewashing area and stacked clean glasses at bar area unable to properly air dry
14-11-5Basic – Equipment in poor repair. Gasket on reach-in cooler across from stove torn. Also, top drawer of reach-in cooler drawers below grill missing handle and not aligned properly push drawer in properly. **Repeat Violation**
36-73-4Basic – Floor soiled/has accumulation of debris. Floor in walk in freezer soiled.
08B-38-4Basic – Food stored on floor. Two containers of ice cream in walk in freezer and container of mayo in plastic container in prep area stored on floor. **Repeat Violation**
36-24-5Basic – Hole in or other damage to wall/ ceiling. Hole in wall in back service station in dining area near restroom. Also, one ceiling tile at end of front service line has hole.
14-69-4Basic – Ice buildup in reach-in freezer and/or walk-in freezer. Ice buildup up in walk in freezer on walls and fan area.
10-07-4Basic – In-use utensil stored in standing water less than 135 degrees Fahrenheit. Multiple utensils stored in standing water on stove with water at 90F **Repeat Violation**
23-03-4Basic – Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Gasket on walk-in-cooler soiled. Also, exterior of large ice machine door soiled.
29-20-5Basic – Standing water or very slow draining water in handwash sink, three-compartment sink, or mop sink. Water at hand wash sink at closed end of cook line slow to drain.
21-08-4Basic – Wiping cloth quaternary ammonium compound sanitizing solution not at proper minimum strength. Sanitizer Bucket (Quaternary 0ppm) at end of front service station next to soda machine. Operator emptied bucket. **Corrective Action Taken**
Inspector observations synchronized from DBPR on September 5, 2026 10:57 AM.
Violation category totals
1 observation(s)
1 observation(s)
1 observation(s)
2 observation(s)
1 observation(s)
1 observation(s)
4 observation(s)
1 observation(s)
1 observation(s)
1 observation(s)
2 observation(s)
1 observation(s)
3 observation(s)
2 observation(s)
1 observation(s)
1 observation(s)
3 observation(s)
Inspection records and inspector observations reflect conditions documented by DBPR at the time of the inspection and may not reflect current conditions.