SUGAR FACTORY AMERICAN BRASSERIE
4910 BIG ISLAND DR · JACKSONVILLE · Duval County · FL 32246
Inspection Summary
Violation Summary
Counts reported for this inspection visit.
All DBPR Inspector Observations
21 full violation description(s) documented by the inspector during this visit.
High Priority 5
01B-01-4High Priority – Dented/rusted cans present. See stop sale. Observed can of marinara sauce dented and crimped around rim of can. See stop sale.
35A-02-7High Priority – Live, small flying insects found Observed three flying insects in the following areas: one in bar area, one in warewashing area and one near soda machine at front service area.
08A-20-5High Priority – Raw animal foods not properly separated from each other in holding unit based upon minimum required cooking temperature. Observed raw chicken stored over partially cooked chicken wings in walk-in-cooler. Operator removed chicken wings to properly store. **Corrected On-Site**
03A-02-5High Priority – Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. Observed calamari, raw salmon (44F – Cold Holding) in walk-in-cooler. Operator stated employee had it out earlier. Operator stated he will have it stay in cooler to chill. Retempedmboth foods at end,of inspection at 41F-43F. Also, cooked chicken, cooked chicken wings, Alfredo sauce (49F-52F – Cold Holding) on cook line on top of flip top reach-in cooler across from grill. Items were stored on top of ice. Discussed with operator to place pans deeper into ice so that ice surrounds pan. Operator placed pans deeper into ice to chill foods.,retempedmatmend,of inspection and chicken wings and raw chicken at 41F, Alfredo sauce at 46F **Corrective Action Taken** **Repeat Violation** **Admin Complaint**
41-10-4High Priority – Toxic substance/chemical improperly stored. Observed spray bottle of cleaner stored next to butter alternative oil on shelf next to grill. Operator removed spray bottle of cleaner to properly store. **Corrected On-Site**
Intermediate 3
53A-03-7Intermediate – Food manager certification expired. A list of accredited food manager certification examination providers can be found at https://www2.myfloridalicense.com/hotels-restaurants/food-lodging/food-manager/ Observed Justin CFM certificate expired 12/2025.
31B-02-4Intermediate – No paper towels or mechanical hand drying device provided at handwash sink. Observed no paper towels at two hand wash sinks on cook line and no paper towels at hand wash sink in service area near women's restroom.
31B-03-4Intermediate – No soap provided at handwash sink. Observed no soap at hand wash sink on cook line near dessert station. **Repeat Violation**
Basic 13
14-01-5Basic – Bowl or other container with no handle used to dispense food. Observed bowl without handle used to dispense flour in prep area. Operator removed bowl. **Corrected On-Site** **Repeat Violation**
36-36-4Basic – Ceiling tile missing. Observed two ceiling tiles on front service line pushed aside. Operator stated an electrician is coming to work on some electrical issues. **Corrective Action Taken**
24-05-4Basic – Clean glasses, cups, bowls, plates, pots and pans not stored inverted or in a protected manner. Multiple plates and bowls on clean storage shelf in warewashing area not inverted/ protected. **Repeat Violation**
14-11-5Basic – Equipment in poor repair. Observed torn gasket on reach-in cooler across from bread storage on cook line. **Repeat Violation**
55-01-4Basic – Establishment charging automatic gratuity without properly disclosing the information on the menu and the bill. Observed mandatory 3% service charge to all checks and 17% service charge for large parties of 6 and more on bill but not listed on menus. **Warning**
36-22-4Basic – Floor area(s) covered with standing water. Observed standing water on floor in warewashing area.
08B-38-4Basic – Food stored on floor. Observed sealed boxes of food on floor in walk-in-cooler. Also, multiple containers of oil stored on floor under triple sink.
36-24-5Basic – Hole in or other damage to wall. Observed two holes in wall near side service area near women's restroom. **Repeat Violation**
14-69-4Basic – Ice buildup in reach-in freezer and/or walk-in freezer. Observed ice buildup up on walls and ceiling in walk in freezer.
32-06-4Basic – Missing partition and/or door for bathroom with more than 1 toilet facility. Observed door in men's restroom in disrepair/ pulled off. Operator stated it happened over the weekend.
29-08-4Basic – Plumbing system in disrepair. Observed plumbing at hand wash sink in dessert making station in disrepair. Pipe is disconnected and flowing into a bucket. Operator stated the one pipe is clogged and waiting for it to be repaired. **Corrective Action Taken**
22-16-4Basic – Reach-in cooler interior/shelves have accumulation of soil residues. Observed interior of multiple reach-in coolers and reach-in cooler drawers on cook line soiled.
02D-01-5Basic – Working containers of food removed from original container not identified by common name. Observed multiple containers of white substance removed from original packaging in prep area. Operator labeled containers of flour. **Corrected On-Site**
Inspector observations synchronized from DBPR on August 15, 2026 7:48 AM.
Violation category totals
1 observation(s)
1 observation(s)
1 observation(s)
2 observation(s)
3 observation(s)
1 observation(s)
1 observation(s)
1 observation(s)
2 observation(s)
1 observation(s)
1 observation(s)
3 observation(s)
1 observation(s)
1 observation(s)
1 observation(s)
Inspection records and inspector observations reflect conditions documented by DBPR at the time of the inspection and may not reflect current conditions.