Inspection Report

Florida DBPR Inspection Report
Closed

SUGAR FACTORY AMERICAN BRASSERIE

4910 BIG ISLAND DR · JACKSONVILLE · Duval County · FL 32246

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Inspection Summary

Inspection dateJune 9, 2026
Inspection typeComplaint Partial
Inspection classFood
DBPR dispositionEmergency Order Callback Not Complied
Resultfacility_temporarily_closed
Inspection number3699477
Visit number2
Inspection Visit ID13710083
DBPR license2616181

Violation Summary

Counts reported for this inspection visit.

Full inspector observations available
3 High Priority2 Intermediate4 Basic0 Critical0 Non-Critical9 Total
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All DBPR Inspector Observations

9 full violation description(s) documented by the inspector during this visit.

High Priority 3

#5High Priority35A-02-7

High Priority – – From initial inspection : High Priority – Live, small flying insects found Observed 35 live flying insects in the following areas: 20 in warewashing area 4 in prep area 7 in bar area 2 near mop sink 2 in dry food storage area **Repeat Violation** **Admin Complaint** – From follow-up inspection 2026-06-09: At callback a total of 36 flying insects observed in the following areas: 8 in warewashing area 3 near large ice machine 6 by soda bag in box 2:in dry food storage area 2 at mop sink 15 in bar area **Admin Complaint**

Repeat ViolationAdmin Complaint
#6High Priority35A-04-4

High Priority – – From initial inspection : High Priority – Rodent activity present as evidenced by rodent droppings found. Observed 52 rodent droppings in the following areas: 14 on blue rolling cart under dry food storage shelf 16 under linen shelf near walk-in-cooler 2 in dry food storage shelf on tray with can of evaporated milk 30 under triple sink 1 under coffee brewer in dessert making area 1 under flat bread toaster **Warning** – From follow-up inspection 2026-06-09: At callback observed 1 rodent dropping on floor in middle of cook line near hand wash sink and 2 on floor under ladders next to chemical storage shelf. Employee cleaned droppings up and discarded. **Admin Complaint** **Corrective Action Taken**

Corrective Action TakenWarningAdmin Complaint
#7High Priority03A-02-5

High Priority – – From initial inspection : High Priority – Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. butter, vanilla ice cream mix, sliced American cheese, turkey deli meat (51F-53F – Cold Holding) in walk-in-cooler. Operator opened inner walk in freezer door to help chill walk-in-cooler. Operator stated they have already made arrangements for someone to work on cooler. Also, cooked chicken wings, half and half, sliced cheddar cheese, raw beef (47F-53F – Cold Holding) in bottom reach-in cooler at closed end of cook line. Operator stated cooler working fine earlier. Operator asked to place items in cooler that is able to maintain temperature of 41F and below to chill foods. Also, sliced provolone cheese, raw beef (60F-63F – Cold Holding) in in drawers below grill. Employee stated the drawer was opened during lunch. Operator stated she will ensure drawers stay closed. **Repeat Violation** **Admin Complaint** – From follow-up inspection 2026-06-09: Sliced cheddar cheese, sliced Swiss cheese in reach-in cooler drawers 59F-60F Butter, sour cream in walk-in-cooler 47F-49. Operator opened inner walk in freezer door to chill. HVAC company was here prior to inspection and added Freon and said it will take a little time for temp of cooler to drop. **Admin Complaint** **Corrective Action Taken**

Corrective Action TakenRepeat ViolationAdmin Complaint

Intermediate 2

#8Intermediate31A-09-4

Intermediate – – From initial inspection : Intermediate – Handwash sink not accessible for employee use at all times. Observed hand wash sink in prep area and in dessert make station not accessible/ not working. Operator stated sinks leaking so they turned them off. **Warning** – From follow-up inspection 2026-06-09: At callback no change. Operator waiting on plumber to repair. **Time Extended**

Warning
#9Intermediate27-16-4

Intermediate – – From initial inspection : Intermediate – Water with a temperature of least 85 degrees Fahrenheit not provided/shut off at employee handwash sink. Observed no hot water at any hand wash sink or triple sink in establishment. Ambient temperature of water 75F-78F **Warning** – From follow-up inspection 2026-06-09: At callback no change. Operator stated plumber has been called. **Time Extended**

Warning

Basic 4

#1Basic36-36-4

Basic – – From initial inspection : Basic – Ceiling tile missing. Observed two ceiling tiles on front service line missing. **Repeat Violation** **Warning** – From follow-up inspection 2026-06-09: At callback no change. Time needed to replace. **Time Extended**

Repeat ViolationWarning
#2Basic36-34-5

Basic – – From initial inspection : Basic – Ceiling/ceiling tiles/vents soiled with accumulated food debris, grease, dust, or mold-like substance. Observed mold like substance on two ceiling tiles above soda dispenser on front service line. Also, multiple ceiling tiles in warewashing, prep area and cook line dusty. **Warning** – From follow-up inspection 2026-06-09: At callback no change. Time needed to clean. **Time Extended**

Warning
#3Basic14-74-7

Basic – – From initial inspection : Basic – Cold holding equipment not maintained in good repair. Do not store time/temperature control for safety food in this unit until the unit is repaired. Observed fan in walk-in-cooler making loud noise and missing fan guard. Ambient temperature of walk-in-cooler 55F. Operator had employee open inner walk in freezer door to help chill walk-in-cooler. Also, reach-in cooler at closed end of cook line next to hand wash sink unable to maintain temperature of 41F and below. Ambient temperature 52F. Observed gaskets torn in disrepair and door bounces back open when closed. **Warning** – From follow-up inspection 2026-06-09: At callback HVAC company was here prior to inspection and added Freon in walk-in-cooler and said it will take a little time for temp of cooler to drop. Ambient temperature 45F **Time Extended**

Warning
#4Basic35B-05-4

Basic – – From initial inspection : Basic – Outer openings not protected during operation and vermin and/or environmental cross contamination present. Observed side door in prep area and back door unable to fully closed and vermin present. – From follow-up inspection 2026-06-09: At callback door has been partially repaired to cover openings. More time needed to fully repair.**Time Extended** **Time Extended**

Inspector observations synchronized from DBPR on August 11, 2026 8:36 PM.

Violation category totals
Category 4 · Facilities maintain proper food temperature
1 observation(s)
Category 15 · No longer used
1 observation(s)
Category 28 · Sewage and wastewater disposal
1 observation(s)
Category 32 · Bathrooms
1 observation(s)
Category 36 · Floors, walls, ceilings, attached equipment and ventilation
3 observation(s)
Category 37 · No longer used
2 observation(s)

Inspection records and inspector observations reflect conditions documented by DBPR at the time of the inspection and may not reflect current conditions.