SUGAR FACTORY AMERICAN BRASSERIE
4910 BIG ISLAND DR · JACKSONVILLE · Duval County · FL 32246
Inspection Summary
Violation Summary
Counts reported for this inspection visit.
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All DBPR Inspector Observations
25 full violation description(s) documented by the inspector during this visit.
High Priority 8
12A-29-4High Priority – Employee touched soiled surface and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. Observed employee engaging in food preparation touch phone and continued to engage in food preparation. Spoke to person in charge regarding hand washing.
35A-02-6High Priority – Live, small flying insects in kitchen, food preparation area, food storage area and/or bar area. Observed one flying insect in bar area.
08A-05-6High Priority – Raw animal food stored over/not properly separated from ready-to-eat food. Observed raw shell eggs over butter in reach in cooler at the end of cook line. Observed in walk-in cooler Raw chicken stored over ready to eat pasta. Employee removed and stored properly. **Corrected On-Site**
01B-02-5High Priority – Stop Sale issued on time/temperature control for safety food due to temperature abuse. Observed hash browns being held hot at 78F. See stop Sale. Employee stated was made at time of open. **Warning**
03A-02-5High Priority – Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. Observed cut tomatoes at 50F on the flip top cooler. The cooler is cooled with ice and observed that ice was not touching pan of tomatoes. Employee placed more ice in cooler. Took second temperature of tomatoes at 42F. **Corrected On-Site** **Warning**
03B-01-6High Priority – Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. Observed chicken wings, chicken strips and Hamburger meat at 109F-116F being held hot in free standing hot cabinet. Employee removed and reheated to 165F. Spoke to person in charge and until the holding cabinet is working properly they will use time control on everything store in holding cabinet Person in charge completed time control document during inspection.**Corrective Action Taken** **Corrective Action Taken** **Warning**
41-10-4High Priority – Toxic substance/chemical improperly stored. Observed spray bottle with cleaning solution stored on table next to food and single service items. Person in charge moved and stored properly. **Corrected On-Site**
29-42-4High Priority – Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. Observed splitter installed at mop sink and no back flow device on non chemical side of splitter. **Repeat Violation** **Admin Complaint**
Intermediate 6
11-07-5Intermediate – Certified Food Manager or person in charge lacks knowledge of foodborne illnesses and symptoms of illness that would prevent an employee from working with food, clean equipment and utensils, and single-service items. Observed person in charge unable to answer questions regarding foodborne illnesses and symptoms of illness that would prevent an employee from working with food, clean equipment and utensils, and single-service items. Inspector provided copy of Big 6 Foodborne Illnesses.
22-02-4Intermediate – Food-contact surface soiled with food debris, mold-like substance or slime. Observed Blenders and waffle makers soiled on table in preparation area.
31A-09-4Intermediate – Handwash sink not accessible for employee use at all times. Observed spoon in hand washing sink on cook line. Employee removed spoon from sink. **Corrected On-Site**
53A-01-7Intermediate – Manager or person in charge lacking proof of food manager certification. Observed establishment lacking proof of food manager certification. **Warning**
53B-01-5Intermediate – No proof of required state approved employee training provided for any employees. To order approved program food safety material, call DBPR contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233. Observed No proof of required state approved employee training provided for any employees. **Warning**
02C-02-5Intermediate – Ready-to-eat, time/temperature control for safety food prepared onsite and held more than 24 hours not properly date marked. Observed house made macaroni and cheese without date marking. Employee stated macaroni and cheese was made 2 days ago. **Warning**
Basic 11
22-20-5Basic – Accumulation of black/green mold-like substance in the interior of the ice machine/bin. Observed interior of ice machine soiled near chute of unit.
36-34-5Basic – Ceiling/ceiling tiles/vents soiled with accumulated food debris, grease, dust, or mold-like substance. Observed multiple air vents and ceiling tiles throughout kitchen soiled.
24-05-4Basic – Clean glasses, cups, bowls, plates, pots and pans not stored inverted or in a protected manner. Observed clean dishes not inverted stored on clean drying rack.
16-55-4Basic – Dishmachine not washing/rinsing properly. Must wash, rinse and sanitize all dishware, equipment and utensils in three-compartment sink until dishmachine is functioning properly. Observed Dishmachine at 0ppm not sanitizing all dish ware properly. **Warning**
12B-07-4Basic – Employee beverage container on a food preparation table or over/next to clean equipment/utensils. Observed employee drink stored on clean prep table on cook line. Employee removed and stored properly. **Corrected On-Site**
40-06-5Basic – Employee personal items stored in or above a food preparation area, food, clean equipment and utensils, or single-service items. Observed employee store phone on flip top cooler on cook line. Employee removed and stored properly. **Corrected On-Site**
08B-38-4Basic – Food stored on floor. Observed open case of onion rings stored on floor of walk-in cooler.
10-20-4Basic – In-use tongs stored on equipment door handle between uses. Observed Tongs held on oven located on cook line. Observed knives stored next to wall and hand sink located at the end of cook line. Employee removed and stored properly. **Corrected On-Site**
51-13-4Basic – No Heimlich maneuver/choking sign posted. Observed establishment without choking poster. **Repeat Violation**
51-18-6Basic – No copy of latest inspection report available. Observed establishment without last inspection available.
31B-04-4Basic – No handwashing sign provided at a hand sink used by food employees. Observed multiple hand washing sinks without hand washing signs.
Inspector observations synchronized from DBPR on October 23, 2026 12:50 PM.
Violation category totals
1 observation(s)
1 observation(s)
2 observation(s)
2 observation(s)
1 observation(s)
1 observation(s)
2 observation(s)
1 observation(s)
2 observation(s)
1 observation(s)
1 observation(s)
2 observation(s)
1 observation(s)
1 observation(s)
1 observation(s)
1 observation(s)
2 observation(s)
2 observation(s)
Inspection records and inspector observations reflect conditions documented by DBPR at the time of the inspection and may not reflect current conditions.